The Most Commonly Asked Questions

We offer specialty vegan supplements that provide targeted support for a variety of daily wellness goals. Our supplements are made using high-quality ingredients that are vegan, non-GMO, and gluten-free. We're committed to quality, which is why our products are manufactured in state-of-the-art facilities using cGMP (Good Manufacturing Practices). To ensure that our supplements meet our high standards, we conduct additional testing with qualified third-party labs, which perform analytical, microbiological, and heavy metal testing. At Hippo7, we're dedicated to making premium, vegan supplements that support your unique needs and help you achieve your wellness goals

Our headquarters are in Los Angeles, CA.

Absolutely not! As a proud plant-based brand, we're committed to promoting wellness without harming animals. We firmly believe that animals should never be used for testing or experimentation, and we do not conduct any animal testing on our products. Our dedication to using only vegan ingredients and cruelty-free processes reflects our values and our passion for creating products that align with a plant-based lifestyle.

Our refund policy is simple and straightforward. If for any reason you're not completely satisfied with your first order, you can let us know within 30 days of receipt and we'll provide you with a full refund for up to 1 bottle of product. We believe in the quality of our products and want our customers to feel confident in their purchase. If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer satisfaction team.

Yes, absolutely!

No, you do not have to be vegan or following a plant-based diet to use our products. While Vegan Complete is specifically formulated for those following a plant-based diet, all of our products are vegan and can be used by anyone looking for high-quality supplements to support their wellness goals.

For optimal freshness, store in a cool, dry place at room temperature and out of direct sunlight such as a pantry or cabinet.

Please consult with your doctor or healthcare provider before use. In general, you should always consult with a healthcare professional before starting a nutritional supplement, especially if you are taking medication or have any medical conditions

Our products are made in facilities in the USA - with globally and U.S sourced ingredients.

We typically process and ship orders within 1 business day. Shipping times in the US generally range from 2-5 business days, depending on your location. You will receive an email with your tracking number once your order has shipped, so you can easily track your package. If you have any questions or concerns about your order, please don't hesitate to contact out customer satisfaction team at support@hippo7.com.

You will be sent an email with your tracking number once your order is shipped. You can also track your order here.

If you have not received your tracking number or are experiencing any issues with tracking your order, please contact our customer satisfaction team at support@hippo7.com and we will be happy to assist you in locating your order.

To qualify for free shipping, the minimum order amount is $50 or more.

We currently only ship within the United States. We apologize for any inconvenience, but we do not offer international shipping at this time. However, we hope to expand our shipping capabilities in the future to better serve our customers worldwide.

We do not require customers to open an account in order to make a purchase or subscribe to our products. If you are trying to log in and are unable to access your account, it's possible that you have not created an account with us. Please note that having an active subscription or receiving emails from us does not automatically create an account.

To create an account, simply click on the "Account" icon in the top right corner of our website and follow the instructions to sign up or register here. If you continue to experience issues, please reach out to our customer satisfaction team at support@hippo7.com for assistance.

You can cancel your subscription any time. You can log into your account and click cancel subscription, or you can email us at support@hippo7.com (at least 24 hours prior to your next processing date) and we will cancel it for you.

No you do not have to subscribe to purchase Hippo7 products! We offer a one-time purchase option as well, but we highly recommend our subscription plan for its cost-effectiveness and convenience! With a subscription, you'll never have to worry about running out of your favorite products as we'll automatically send you a new supply based on your preferred cycle. Plus, you can easily skip upcoming orders or cancel your subscription at any time. Our subscription plans are flexible and customizable, so you'll get exactly what you want, when you want it. And as an added bonus, you'll receive a 25% discount every month when you subscribe.

To change the date or skip your next subscription order, you can easily manage it through your account. Just sign in and select 'Manage Subscription', then choose 'Edit Next Recurring Order' or 'Skip Order'. Alternatively, you can use the upcoming order emails we send you or contact our customer satisfaction team at support@hippo7.com and we'll be happy to assist you.

To update your billing information for your subscription, you can easily manage it through your account. Simply sign in, select 'Manage Subscription', and choose 'Edit Payment Method' or 'Edit Billing Address'. Alternatively, you can contact our customer satisfaction team at support@hippo7.com and we'll be happy to assist you.

To change your shipping information, you can easily manage it through your account. Simply sign in, select 'Manage Subscription', and choose 'Edit Shipping Address'. Alternatively, you can contact our customer satisfaction team at support@hippo7.com and we'll be happy to assist you.